Identified - Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.
The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly.
Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.
Dec 05, 2025 - 01:00 UTC
Resolved -
From 22:01 UTC to 00:48 UTC, the Code Execution tool on the Claude API and Advanced File Analysis tool on claude.ai experienced elevated error rates. This incident has been resolved.
Dec 5, 01:09 UTC
Resolved -
This incident has been resolved.
Nov 25, 23:44 UTC
Monitoring -
A fix has been implemented and we're monitoring recovery.
Nov 25, 21:28 UTC
Identified -
We are aware of an issue affecting a large number of users causing 529 overloaded responses from our APIs. We've identified the issue and are working on mitigations. We'll be back shortly - please bear with us.
Nov 25, 21:16 UTC
Investigating -
We are currently investigating this issue.
Nov 25, 20:56 UTC
Resolved -
This incident has been resolved.
Nov 25, 10:42 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 25, 09:53 UTC
Investigating -
We are currently investigating reports of the Claude API experiencing higher than normal failure rates. Our team is actively working to identify the root cause.
Nov 25, 09:34 UTC
Resolved -
This incident has been resolved.
Nov 23, 14:11 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 23, 13:53 UTC
Update -
We are continuing to investigate this issue.
Nov 23, 13:06 UTC
Investigating -
We are currently investigating reports of the Claude API experiencing higher than normal failure rates. Our team is actively working to identify the root cause.
Nov 23, 13:05 UTC
