Elevated errors on Claude.ai for free usage

Incident Report for Claude

Resolved

This incident has been resolved.

Posted Aug 21, 2024 - 05:40 UTC

Monitoring

We have restored 3.5 Sonnet for Claude.ai free users, and are monitoring success rates.

Posted Aug 21, 2024 - 04:48 UTC

Update

We are continuing to work to restore 3.5 Sonnet access for free usage of Claude.ai, and will provide additional updates as soon as possible.

Posted Aug 20, 2024 - 18:18 UTC

Update

We are continuing to work to resolve an issue causing elevated errors for free users of Claude.ai. We have temporarily routed free usage to Claude 3 Haiku, and will restore 3.5 Sonnet as soon as possible.

Posted Aug 20, 2024 - 16:24 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 20, 2024 - 16:20 UTC

Investigating

We are currently investigating this issue.

Posted Aug 20, 2024 - 11:07 UTC

This incident affected: claude.ai.