Elevated purchasing errors on claude.ai

Incident Report for Claude

Monitoring

Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.

Posted Nov 14, 2026 - 03:09 UTC

Investigating

We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.

Posted Nov 14, 2026 - 02:54 UTC

This incident affects: claude.ai.