Delayed credits on the Claude Platform

Incident Report for Claude

Resolved

This issue has been resolved.

Posted Oct 01, 2026 - 22:36 UTC

Monitoring

We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.

Posted Oct 01, 2026 - 18:23 UTC

Investigating

We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.

Posted Oct 01, 2026 - 16:20 UTC

This incident affected: Claude Console (platform.claude.com) and Claude API (api.anthropic.com).