Payment Failures for Pro Subscriptions

Incident Report for Claude

Resolved

This incident has been resolved.

Posted Oct 02, 2023 - 23:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2023 - 20:44 UTC

Identified

We have identified the issue that was preventing some users from paying for Claude Pro subscriptions. Within the next few hours, affected users should be able to complete their payments without needing to retry.

Posted Oct 02, 2023 - 20:00 UTC

Investigating

Some users are experiencing issues while trying to pay for Claude Pro.

Posted Oct 02, 2023 - 19:32 UTC

This incident affected: claude.ai.