iOS Subscription Access Issues

Incident Report for Claude

Identified

Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.

The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly.

Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.

Posted Dec 05, 2025 - 01:00 UTC

This incident affects: claude.ai and Claude Code.