Elevated error rate while accessing claude-instant models

Incident Report for Claude

Resolved

This incident has been resolved.
Posted Nov 28, 2023 - 23:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2023 - 22:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 28, 2023 - 22:40 UTC

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 22:39 UTC

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 22:34 UTC

Update

We are continuing investigation, we are noticing elevated latency for some models
Posted Nov 28, 2023 - 22:29 UTC

Update

We are continuing to investigate this issue.
Posted Nov 28, 2023 - 22:13 UTC

Investigating

We are currently seeing issues accessing claude-instant and some other models
Posted Nov 28, 2023 - 21:58 UTC
This incident affected: claude.ai, Claude Console (platform.claude.com), and Claude API (api.anthropic.com).